Support
Quick start guide and answers to common questions.
Quick start
- Install the app and launch it.
- Encrypt or decrypt files from the menu bar, by drag and drop, or in Finder with “Encrypt or Decrypt with VaultBar”.
- Confirm with Touch ID or enter a password.
- Optional: configure a recovery key or Vault folders in Settings.
Tip: You can use the menu bar, drag and drop files onto VaultBar, or right-click a file in Finder.
FAQ
- What does VaultBar actually do?
It encrypts individual files or folders into .vbenc files, then decrypts them again when you provide the right password, Touch ID key, or recovery key. - What is .vbenc?
.vbenc is VaultBar's encrypted container format for files processed by the app. - Why use this instead of FileVault or an encrypted disk image?
FileVault and disk images protect a Mac, drive, volume, or mounted container. VaultBar protects the file itself, so it stays encrypted when moved to cloud storage, an external drive, or an archive. - How is this different from a password-protected ZIP, DMG, or Keka?
Those are archive or disk-image workflows. VaultBar is a native menu bar and Finder workflow for quick per-file encryption, Touch ID, history, vault folders, recovery keys, and automatic encrypted-file detection. - Do I always need a password?
Not if biometrics are enabled and available — otherwise you'll be prompted for a password. - Can I decrypt on another Mac?
Yes, if VaultBar is installed and the file has a password wrap or you import the matching private recovery key. Touch ID-only files are tied to the Mac that created the Touch ID key. - Should I enable the password fallback for Touch ID?
Enable it for files you may need outside this Mac. Touch ID still works locally, but the password gives you a portable fallback. - Why does VaultBar choose “Decrypt” automatically?
It reads a small header to detect encrypted files and prevents accidental double-encryption. - Can I use VaultBar from Finder?
Yes. Right-click a file in Finder and choose “Encrypt or Decrypt with VaultBar”. Depending on macOS, it may also appear under Quick Actions or Services. - Where are my files processed?
On your Mac only. VaultBar makes no network requests. - Why can't VaultBar access a folder?
Grant folder access when prompted, then try again. - Touch ID isn't working — what now?
You can always fall back to a password. You can also adjust the reuse interval in Settings. - Large files feel slow — can I speed it up?
Use a lighter KDF profile or increase the chunk size in Settings. - What is a recovery key?
A recovery key is optional. It can decrypt supported files on this Mac without Touch ID or a password, as long as the private recovery key is available locally. - Do I need a recovery key?
No. Normal encryption and decryption work without one. Recovery only applies to files encrypted after the recovery key was created. - What if VaultBar is no longer on the App Store later?
Keep VaultBar installed and keep your passwords or private recovery key. The .vbenc format is documented for a future standalone decryptor, but today decryption is done with VaultBar. - What are Vault folders?
Vault folders let you collect encrypted files in a fixed location and decrypt them later into a folder you choose.
Contact
Need help? Send us an email.
Please include:
- macOS version and Mac model
- App version
- A short description of the issue
- Optional: file type you were working with
We aim to respond within 7 business days.