VaultBar

Support

Quick start and answers to common questions.

Quick start

  1. Install the app and launch it.
  2. Drop file(s) in the app or menubar icon.
  3. Use Touch ID or password to encrypt or decrypt.

Tip: You can drag files onto the menu icon, pick them via the button, or drop them in the app.

Troubleshooting

  1. What is .vbenc?
    .vbenc is VaultBar’s encrypted container format for single files.
  2. Do I always need a password?
    Not if biometrics are enabled and available; otherwise you’ll be asked for one.
  3. Why does VaultBar choose “Decrypt” automatically sometimes?
    It reads a small header to detect encrypted files and prevents double-encryption.
  4. Where are my files processed?
    On your Mac only. There are no network requests.
  5. Why can’t VaultBar access a folder?
    Grant folder access when prompted, then retry.
  6. Touch ID isn’t available – what now?
    You can always fall back to a password; enable biometrics later in Settings
  7. Large files feel slow – can I speed it up?
    Use a lighter KDF profile or increase the chunk size in Settings.

Contact

Need help? Email us. Include:

  • macOS version and Mac model
  • App version
  • A short description of the issue
  • Optional: Filetype you used


We aim to respond within 7 business days.