Support
Setup guides, troubleshooting steps, and answers to common questions.
Getting started
- Install the app and launch it.
- Open the menu bar item to review mounted volumes and current network targets.
- Create a profile with one or more mount targets such as
smb://host/share. - Optionally save mount credentials, configure reconnect rules, and enable automatic mounting of the active profile at launch.
- Use discovery to find compatible hosts on your local network and copy suggested URLs into a profile.
- Use the menu bar view to mount, reconnect, safely eject, search, pin, group, and rename entries.
Tip: Run Diagnostics for the active profile if a target stays offline or does not reconnect as expected.
Troubleshooting
- Offline volume shows up but reconnect fails: Ensure the remote host is reachable, then try reconnecting from the row menu or mount the active profile again. If the server is slow, SRV Status uses a non-blocking mount to avoid UI hangs, so retrying after a few seconds can help.
- No capacity shown for network volumes: Capacity is only displayed when available. SRV Status avoids blocking network calls on the main thread and populates capacity asynchronously where possible.
- How do profiles work? Create a profile with target URLs (for example
smb://host/share). You can batch-mount the active profile from the menu, mount it automatically at launch, import or export profiles, and save credentials for supported network targets. - Can SRV Status discover servers? Yes. The app can discover compatible hosts on the local network and suggest URLs you can copy into a profile.
- What do diagnostics do? Diagnostics run manual checks against the active profile and report whether targets are mounted or reachable. They do not poll continuously in the background.
- How does automatic reconnect work? You can enable reconnect and define rules such as reachable host, VPN requirement, interface, Wi-Fi, weekdays, and time window. Recovery retries apply to supported network targets and continue in the background until the configured limit is reached.
- Why do notifications not appear? Enable Notify on mount/unmount in the app and make sure notifications for SRV Status are allowed in macOS System Settings.
Contact
Need help? Send us an email.
Please include:
- macOS version and Mac model
- App version
- A short description of the issue
We aim to respond within 7 business days.