USB Status

Support

Setup guides, troubleshooting steps, and answers to common questions.

Getting started

  1. Install the app and launch it.
  2. Connect a USB device (drive, phone, hub, accessory).
  3. Open the menu bar item to view live details: speed, version, power, and identifiers.
  4. Open the detail view to disconnect devices and open volumes in Finder
  5. You can also pin frequently used devices as favorites to keep them at the top.

Tip: Reconnect a device or cable to refresh negotiated speed after changes.

Troubleshooting

  1. A device is not listed: Unplug and reconnect the device. Try a different cable/port or remove intermediate hubs/docks. Some passive cables limit speed and power negotiation.
  2. Speed is lower than expected: Ensure both port and device support the higher standard. Replace legacy or damaged cables. For storage, verify the enclosure and SSD support the same USB revision.
  3. Power warnings: High‑draw accessories may require an external power supply or an active hub. Check the device’s rated power draw.
  4. Menu bar shows “0”: This indicates no active USB data link. Connect a device or cable that supports data (not charge‑only).

Contact

Need help? Email us. Include:

  • macOS version and Mac model
  • App version
  • A short description of the issue
  • Optional: the device/cable model


We aim to respond within 7 business days.