Support

Setup guides, troubleshooting steps, and answers to common questions.

USB Status USB and Thunderbolt monitoring, hierarchy, logs, and safe eject for macOS
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Getting started

  1. Install the app and launch it.
  2. Connect a USB or Thunderbolt device — a drive, phone, hub, dock, or accessory.
  3. Open the menu bar item to view live details: speed, USB version, power, identifiers, hierarchy, and volumes.
  4. Open the detail view to see properties, connection logs, volume information, Finder shortcuts, and safe eject actions.
  5. Use Settings to enable hierarchy, offline devices, notifications, power supply info, Reduced Motion, or Colorless Mode.
  6. Pin, rename, hide, or restore devices to keep larger setups readable.

Tip: Reconnect a device or cable to refresh the negotiated speed after making changes.

Troubleshooting

  1. A device is not listed: Unplug and reconnect the device. Try a different cable or port, or remove intermediate hubs and docks. Some passive cables limit speed and power negotiation.
  2. Speed is lower than expected: Ensure both the port and device support the higher standard. Replace legacy or damaged cables. For storage, verify the enclosure and SSD support the same USB revision.
  3. Safe eject does not finish: macOS may report a volume as busy if files are still open or a background process is using it. Close related apps and try again.
  4. Hierarchy looks wrong: Disconnect and reconnect the hub or dock first, then reconnect child devices. Some devices expose incomplete topology information to macOS.
  5. Offline devices are still visible: This is expected when offline devices are enabled. They remain visible until you remove them manually.
  6. Notifications do not appear: Enable notifications in USB Status Settings and allow notifications for the app in macOS System Settings.
  7. Power warnings: High-draw accessories may require an external power supply or an active hub. Check the device's rated power draw.
  8. Menu bar shows "0": This indicates no active USB data link. Connect a device or cable that supports data (not charge-only).
  9. Where is Thunderbolt shown? Thunderbolt and USB4-backed devices are labeled in the app and surfaced in the detail view where the system provides the data.

Contact

Need help? .
Please include:

  • macOS version and Mac model
  • App version
  • A short description of the issue
  • Optional: device or cable model

We aim to respond within 7 business days.