Support

FAQ

1. What does VaultBar actually do?
   It encrypts individual files or folders into .vbenc files, then decrypts them again when you provide the right password, Touch ID key, or recovery key.
2. What is .vbenc?
   .vbenc is VaultBar's encrypted container format for files processed by the app.
3. Why use this instead of FileVault or an encrypted disk image?
   FileVault and disk images protect a Mac, drive, volume, or mounted container. VaultBar protects the file itself, so it stays encrypted when moved to cloud storage, an external drive, or an archive.
4. How is this different from a password-protected ZIP, DMG, or Keka?
   Those are archive or disk-image workflows. VaultBar is a native menu bar and Finder workflow for quick per-file encryption, Touch ID, history, vault folders, recovery keys, and automatic encrypted-file detection.
5. Do I always need a password?
   Not if biometrics are enabled and available — otherwise you'll be prompted for a password.
6. Can I decrypt on another Mac?
   Yes, if VaultBar is installed, or with the free VaultBar Decryptor when the file has a password or a matching recovery key. Touch ID-only files are tied to the Mac that created the Touch ID key.
7. Should I enable the password fallback for Touch ID?
   Enable it for files you may need outside this Mac. Touch ID still works locally, but the password gives you a portable fallback.
8. Why does VaultBar choose "Decrypt" automatically?
   It reads a small header to detect encrypted files and prevents accidental double-encryption.
9. Can I use VaultBar from Finder?
   Yes. Right-click a file in Finder and choose "Encrypt or Decrypt with VaultBar". Depending on macOS, it may also appear under Quick Actions or Services.
10. Where are my files processed?
    On your Mac only. VaultBar makes no network requests.
11. Why can't VaultBar access a folder?
    Grant folder access when prompted, then try again.
12. Touch ID isn't working — what now?
    You can always fall back to a password. You can also adjust the reuse interval in Settings.
13. Large files feel slow — can I speed it up?
    Use a lighter KDF profile or increase the chunk size in Settings.
14. What is a recovery key?
    A recovery key is optional. It can decrypt supported files on this Mac without Touch ID or a password, as long as the private recovery key is available locally.
15. Do I need a recovery key?
    No. Normal encryption and decryption work without one. Recovery only applies to files encrypted after the recovery key was created.
16. What if VaultBar is no longer on the App Store later?
    Keep VaultBar installed and keep your passwords or private recovery key. VaultBar Decryptor can open supported .vbenc files without the full VaultBar app.
17. What are Vault folders?
    Vault folders let you collect encrypted files in a fixed location and decrypt them later into a folder you choose.